Delivery Costs and Shipping Conditions and Times

The Lab Room will automatically add the pertinent delivery costs to your purchases depending on the means of shipment chosen. In the first step of the order confirmation procedure you will be able to see the delivery/shipping costs which apply to your country.

Non-European Countries

The Lab Room offers three types of delivery service: Postal Service, Priority Service and Urgent Service.
When you place an order for over 100€, you can choose the Postal Service option without being charged for the delivery costs. If the order is for less than 100€ you must pay 25€ for the delivery, which will be sent by the Postal Service.
The priority postal delivery service is not available for deliveries to PO boxes.

European Countries

The Lab Room offers two types of delivery service: Priority Service and Urgent Service.
When you place an order for over 100€, you can choose the Priority Service option without being charged for the delivery costs. 
The priority postal delivery service is not available for deliveries to PO boxes.
In order to calculate the expected delivery times, we take the estimated delivery time and add the time the package will take to travel from our premises to the delivery address by the means of shipment chosen.

Completing Payment Information

The next step is to choose how to effect payment. All orders placed through the The Lab Room online shop must be paid for in advance. 
The customer can pay for The Lab Room products using the following credit cards: Visa, MasterCard, Maestro.
They can also pay through a PayPal account using their SSL encryption services.

Returns

Returns will only be accepted in the following cases:

– Defective product.

– Changed texture or fragrance.

– Broken bottle.

If the customer wishes to return articles for any of the above reasons they can do so in their original packaging within 7 working days of receiving the order, in accordance with article 44 of the Spanish retail trade regulation act, Law 7/1996 of 15th January 1996 as amended by Law 47/2002 of 19th December 2002. To do this they must follow the steps below:

- The customer must send a complaint using our form or send an e-mail to info@thelabroom.com within a maximum of 24 hours of receiving the order.

The purchaser shall have seven working days in which to return the product. The customer must pay the direct cost of returning the product. In the event that the complaint is made within 24 hours of reception, the cost will be borne by The Lab Room.

After checking the returned products, The Lab Room will if appropriate refund the cost of the returned order plus the costs of returning it. Products must be returned as promptly as possible, and in any case within a maximum of thirty days after withdrawal.

Refunds will be made through the same form of payment and bank account and will only be made through the credit card used in the purchase process.
No complaints or returns will be accepted once the periods specified above have elapsed.

Under no circumstances will we accept returns due to errors in the order placed by the customer, as we consider that they check and agree to the products when they buy them.

This returns policy is only applicable to products purchased through the The Lab Room online shop www.thelabroom.com.